Have you ever seen the reality TV show “Undercover Boss”? I’ve always liked that show because I’ve worked for plenty of CEO’s, but never understood how they can make sweeping decisions for a company without really understanding the impact those decisions have on the front line employees.
Just living one day in someone else’s shoes can have a great impact on the understanding and appreciation of what others have to endure, especially in business. It exposes inefficiencies that could potentially cost these very same people their jobs, even though it may not be their fault.
At VayK Gear, understanding and appreciating what others do is part of our culture. There are a lot of moving parts in what we do and to understand it completely means rolling up your sleeves and jumping in. This includes everyone from the President of the company on down.
Almost every facet of what we do runs off home grown systems, from our custom built trailers to our ordering and inventory control software. The entire management team has spent hours planning routes, loading trailers and making physical deliveries so that they are familiar with what happens on the ground. In this way, they are prepared to make the decisions to ensure our customers receive the highest level of service in the industry.
This culture has allowed VayK Gear to scale its business to serve 5,600 properties across 6 territories in just 6 years, while maintaining our level of service. We look forward to continuing to expand our footprint and enhancing vacation experiences, one customer at a time.